Terms for training sessions

Version 1.0 · Effective 10 November 2026 · You can save or print this page.

1. Who you're dealing with

EasyGov AI Training is a trading name of EasyGov (Pty) Ltd, a private company registered in South Africa (Reg. no. 2024/365166/07). Director: Sagie Chetty. Email: [email protected]. Full supplier details: Legal.

2. What we offer

A free 30-minute introduction, then 1-on-1 AI training sessions of 90 minutes, in person, 1-on-1, at our office in Parklands, at another venue we name, at your place (a transport fee applies, see clause 4), or at a place you suggest that we agree, or online on Microsoft Teams. Sessions follow the modules in your written proposal. Sessions are given by Sagie Chetty or by another trainer appointed by EasyGov (Pty) Ltd. EasyGov (Pty) Ltd stays responsible for every session, and any such trainer is bound by the same confidentiality as we are (clause 10).

3. How a booking is made

You book through this site (with your email address, or with your name and South African mobile number) or by email. A booking is confirmed only when we send you a written confirmation by WhatsApp, SMS or email with the date, time, format, price and links to these terms and our privacy notice. Please check it and tell us straight away if anything is wrong. Keep the confirmation as your record.

4. Price and payment

R850 per 90-minute session. Your proposal shows the total in rand before any paid work starts. The introduction is free. We are not VAT-registered, so no VAT is charged and we don't issue tax invoices; we'll send a receipt if you ask.

Transport fee. If we meet at your place, a transport fee applies: R75 for 1–5 km and R100 for 5–10 km from Parklands, Cape Town. If you're further than 10 km away, we'll quote the fee before we confirm your booking, and we only confirm once you accept it. The fee and the new total are on your confirmation and invoice, and are paid on the same terms as the session. For a free intro at your place, only the transport fee is payable.

You pay by EFT within 2 days after each session. We send the bank details on your invoice or booking confirmation, never on this website. Use the reference we give you. We never ask for card details by WhatsApp, phone or email.

5. Changing or cancelling a booking

• Rescheduling or cancelling: you can cancel by replying to your booking confirmation on WhatsApp or SMS, by using Ask to cancel on your account page (if you have one), or by emailing us. Please do so as early as you can, so we can offer the time to someone else. We don't charge for late cancellations or if you don't attend.
• If you've already paid and cancel more than 24 hours before the session, we'll refund you in full, or move your payment to the new date if you prefer.
• Cooling-off right (bookings made online, by email or by WhatsApp). If you're an individual, the Electronic Communications and Transactions Act (ECTA, section 44) lets you cancel a booking made electronically within 7 days after you made it, without giving a reason and without any penalty. If you've paid, we refund you in full within 30 days. If you ask for your session to take place within those 7 days, we'll ask you to confirm in writing that you want it to start early. Once the session has been given, the cooling-off right no longer applies to it (ECTA section 42(2)). Until then, you can still cancel free of charge under this paragraph.
• Direct marketing: if your booking followed us contacting you first, you may also cancel within 5 business days (Consumer Protection Act, section 16).
• If we have to cancel or move a session (for example illness or load-shedding), we'll tell you as soon as we can and offer a new time or a full refund, as you choose.

6. Quality

We'll deliver every session with reasonable care and skill, on time and as described. If a session wasn't, tell us within 30 days and we'll redo the part that fell short at no charge, or refund a fair part of the price, as you choose (CPA section 54).

7. Certificate of attendance only

At the end of paid work you may receive a certificate of attendance. It is not an accredited qualification. Our training is not accredited by SAQA, the QCTO, any SETA or any other body, carries no NQF credits, and can't be used for skills-development levy claims.

8. No guarantees

We teach skills; results depend on you and on tools we don't control. We don't promise any job, promotion, income, savings, productivity gain or business result. AI tools change often and make mistakes, so always check answers that matter. Any examples we show are examples only.

9. Keep personal and confidential information out of AI tools

In sessions we use made-up or your own non-sensitive examples. Don't put other people's personal information (clients, employees, patients, learners), passwords, ID, tax or bank numbers, or your employer's confidential information into any AI tool, in a session or afterwards, unless you're allowed to and it's lawful. You type your own passwords; we never take them. You're responsible for following your employer's rules on AI use.

10. Confidentiality and materials

We, and any trainer we appoint, keep what you tell us in sessions confidential, except where the law requires otherwise. Our course materials, prompt packs and templates remain ours; you may use them for your own personal or internal business use, but not resell or republish them. What you create in a session is yours.

11. Trading and AI module (M13)

M13 is available only if you ask for it and after you accept the risk acknowledgement. It's education about using AI to explain and organise research, not financial advice. See our Disclaimer.

12. Our liability

To the extent the law allows, our total liability to you for any session is limited to the price you paid for it, and we aren't liable for indirect or consequential loss (for example lost profits or trading losses). This doesn't limit liability for our gross negligence, or any right you have under the Consumer Protection Act or ECTA.

13. Fair dealing

We describe our services honestly and won't make misleading claims or create false urgency (CPA section 41). Nothing in these terms takes away any right you have under the Consumer Protection Act or ECTA.

14. Complaints and law

Email [email protected]; we'll reply within 5 business days. If we can't resolve it, you may approach the Consumer Goods and Services Ombud or the National Consumer Commission. South African law applies.